I’ve reset the google devices twice. The lights were working this afternoon when I connected them and now do not with the same statement "another app is already syncing your lights. @JKMPN After unplugging and replugging the hue base a couple of times, they all became unreachable. Seems everyone is having problems with the Alexa skill? The basic operations like adding a new room, a new device doesn't work, and fails every time with server error popups thrown to the user. But they will also go back to their original color and brightness after you lose power. @tweethue Bluetooth—and yes. After connecting to wifi, Press power button light flashes green then red and app just sits there. Reset hub and started from scratch, now app able to connect but does not sync, able to control lights from phone but not pc app... any suggestions to fix welcome, @mooncake05 Is there anything else that I can try on my end? Issue #5 – Amazon Alexa and Philips Hue Connection Problems. The one big issue with Philips Hue that users have been dealing with for years is bulbs automatically turning back on after a power outage, even if their previous state had them turned off. @tweethue Yes, enabled. Is there a fix yet? After 10 minutes it stopped working and change the status to "unreachable" . @tweethue Hi. What to do? But, Most user get trouble while they give command to Alexa, turn on the living room lights but she doesn't do it. My fiancée has been trying to get help on a few products we just bought that are not working right for the past day and a half without any real responses. I had to unlink and re-link my hue account from my echo three times before it started working again. Your Alexa has trouble understanding you. Tried different cables and inputs, but no signal from that particular console. I don’t have a Bridge (not sure what that is) and bought them because they work without anything extra! @tweethue I have 5 Hue bulbs connected to my Amazon Echos which have all worked perfectly for a few months, but this morning 3 of the 5 stopped working, were not discoverable, & I had to do a factory reset through the Alexa app. Is there a fix yet? @chI0eeeee @gtbevvhl “Set {light} to 50%”. Bridge Too Far Away From bulbs ... all the information associated in there will clear up many issues including the unreachable issue & issues with Alexa as well. Thanks, … Change the colors of your hue bulbs or rooms using these Alexa commands. Volume commands from the Xbox via CEC are not working though. Seems everyone is having problems with the Alexa skill? Hope you are well! Then, randomly, these delays and some lights stop working. ... First, it’s worth checking that your Philips Hue Bridge has an internet connection. I've tried all 4 hdmi input sockets but have the same problem on all. Unfortunately I am not able to. I uninstalled and installed the app and I'm presented with this message "Can't log in to My Hue because the Hue Bridge is offline. @tweethue I purchased hue light bulbs to work with Alexa. Philips has the worst customer service. Power light also doesn't flash when resetting bridge either. #accessibility. It adds it just fine but then says device unresponsive. @MartyJ1014 @tweethue Why won't any of my hue lights work with Alexa? @tweethue @damenknight I am having this same issue. If you're troubleshooting your smart lighting setup, a manual reset of each bulb might be in order -- and all it takes is a few flicks of the switch. Straight away, you'll be able to use the Dimmer Switch to control the Hue bulb: turning it on and off, and adjusting the brightness. @DBN_Joe @tweethue no other accessories than just bulbs, already checked for updates. @tweethue It will connect for about 30 seconds before loosing connection and then not being able to connect to the bridge again. @tweethue My Hue Bridge 2.0 internet light is off. Multiple calls with repeated advice that hasn’t worked, no response to emails & eventually receive a response asking for information I’ve already given. All of a sudden shit stops working. Thanks #hue ? @damenknight @tweethue The Wiz app on iPhone is so broken. Two bulbs are doing this now—the 3rd seems just fine. Sync soft reset doesn't do anything. The website which it sends us to isnt working. I ended up unlinking my account twice and after the second time it started working again. @HannaJonesMusic @tim789789 The issue is the require Hue itself to dim and not the hardware dimmer switch. b. Now it doesn't work at all. @tweethue Thank you!! /r/AmazonEcho is a community centered around the Amazon Echo, or as we like to call her - Alexa. @tweethue I bought two new cables, one for the sky box and one for sync to tv. Open the app and go to Settings, tap Hue Bridges and select your Bridge by tapping the ‘i’ icon. Tried different cables and inputs, but no signal from that particular console. My hue syncbox app won't connect and my syncbox will not reset when holding down the power button. It’s just the bulb next to google mini in the bedroom that is the problem. meh. Every time they ask Alexa to turn my light on or off she responds with "light is not responding ". @vineetverma I don’t have another one to try it with. I can't connect to it on the app and turning off the circuit to reset it doesn't work either! @tweethue please help! The network switch should provide the same functionality as direct router connection with regard to internal network capabilities, no? Thanks. @nicksak My fiancée has been trying to get help on a few products we just bought that are not working right for the past day and a half without any real responses. I tried resetting the bridge and deleting the bulb to reinstall it to no success. Philips hue should have notified that the website was down. Reading up others are having issues with volume too without even having a sync box in the chain of devices. Thank you. @tweethue Nope, it hasn’t moved. I haven’t changed anything in the setup for months. Seems this is a common problem wish I read all the bad reviews of this device first. After 2 months of working great my sync sync box has not been functioning. Some work, some don’t. Cheers. We recommend contacting our colleagues @Tweethue. Seems this is a common problem wish I read all the bad reviews of this device first. @tweethue My Hue Bridge 2.0 internet light is off. - The bulb is unreachable in the app. Any help much appreciated! @tweethue Tried that and it still doesn't work. @tweethue Refund time. This morning it was disconnected. @tweethue hi ? Are you aware of this and working on a fix ? @tweethue Hope this helps if anyone else gets the same problem! New comments cannot be posted and votes cannot be cast. @tweethue Still having this issue. Normally, Philips Hue light bulbs connect to a base station, the Philips Hue Bridge. It’s supposed to last a long time and the others I bought in the same pack still work no problem. 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